Welcome to the Saffron House Inc. FAQ page. If you don’t find the answer you need, please contact our customer service team.

1. What products does Saffron House Inc. sell?

Saffron House Inc. focuses on providing high-quality bedding and bedroom home products. We are committed to providing our customers with comfortable, beautiful, and practical home products.

2. Which areas do you ship to?

Currently, Saffron House Inc. only supports United States Domestic Shipping.

We do not currently offer international shipping outside the United States.

3. How long does it take for my order to ship?

After order payment confirmation, we typically require:

1-3 business days to process the order;

3-7 business days for delivery after shipment.

Actual delivery time may vary due to shipping companies, weather, holidays, or other uncontrollable factors.

4. Which shipping companies do you use?

We select appropriate logistics service providers based on your order details, primarily including:

USPS (United States Postal Service)

UPS (United States Parcel Service)

FedEx (Federal Express)

After your order is shipped, we will send you tracking information for your inquiry.

5. How do I track my order’s shipment?

After your order is shipped, you will receive a tracking number in the email address you provided when placing your order.

You can use this tracking number to check the delivery status on the corresponding shipping company’s website.

6. Can I cancel my order?

If your order has not yet entered the processing or shipping process, please contact us as soon as possible, and we will do our best to assist you.

Once an order enters the shipping process, it may not be possible to cancel it.

7. Do you support returns?

Saffron House Inc. offers a 30-day return policy.

If there are quality issues with the product, such as:

Product damage;

Manufacturing defects;

Received the wrong item;

Please contact us within 30 days of receiving the item and provide relevant proof.

8. What should I do if the product I received has quality problems? If you receive a product with quality issues, please contact our customer service team and provide:

Order number;

Product photos or videos;

Description of the problem.

We will review the situation and provide a solution based on the specific circumstances.

9. Can I return an item for personal reasons?

Products sold by Saffron House Inc. are final sale items.

Unless there is a quality issue, returns are generally not supported in the following situations:

Change of purchase intent;

Incorrect size selection;

Slight color difference;

Damage caused by use or washing.

10. How do I contact customer service?

If you have any questions about products, orders, or after-sales service, please contact us:

Address:

3033 MAGEE AVE, PHILADELPHIA, PA 19149

Business Email:

ling@saffronhouseliving.com

support@saffronhouseliving.com

Phone:

4452042324

We will assist you as soon as possible.

Thank you for choosing Saffron House Inc.!