Thank you for choosing Saffron House Inc. We hope you are satisfied with your purchase. If you encounter any product quality issues, please contact us according to the following policy, and we will do our best to assist you.

1. 30-Day Return Policy

Saffron House Inc. offers a 30-day return period.

Within 30 days of receiving the goods, you can contact us to request a return if the product meets the return conditions.

Please note:

All return requests must be approved in advance by the Saffron House Inc. Customer Service team.

Goods returned without approval may not be eligible for a refund or exchange.

2. Return Conditions

To qualify for a return, the goods must meet the following conditions:

The goods have a quality problem;

The goods were damaged, defective, or manufacturing-defective upon receipt;

The goods do not match the order information.

When requesting a return, please provide:

Order number;

Product photos or videos;

Description of the problem;

Other relevant information.

We will review the information upon receipt and provide a solution based on the specific circumstances.

3. Situations Where Returns Are Not Accepted

The following situations are not considered quality issues and may not be eligible for returns or refunds:

Changes in personal usage preferences;

Incorrect size selection;

Slight color differences due to variations in display devices;

Damage caused by improper use, cleaning, or maintenance;

The product has been used, cleaned, or damaged by the user.

4. Refund Process

If your return request is approved:

We will process the refund after confirming the return details;

The refund will be returned to the original payment method used for payment;

Refund arrival time may vary depending on the processing time of the bank or payment platform.

5. Exchange Policy

If the received product has a quality issue, we may offer, depending on stock availability:

Replacing it with the same product;

Or providing other reasonable solutions.

The specific processing method will be confirmed based on the order details and the product issue.

6. Return Shipping Costs

If the product has a quality issue or the wrong item is received, the relevant processing method will be arranged by Saffron House Inc. based on the specific circumstances.

For return requests due to personal reasons, if the return does not fall under the category of quality issues, the related costs may be borne by the customer.

7. How to Contact Us

For returns or refund inquiries, please contact us:

Address: 3033 MAGEE AVE, PHILADELPHIA, PA 19149

Business Email: ling@saffronhouseliving.com

support@saffronhouseliving.com

Phone: 4452042324

Thank you for choosing Saffron House Inc. We are committed to providing you with reliable products and a satisfying shopping experience.